Habib
Company AB protects your personal privacy, and it is of the utmost importance
to us that you feel safe that the personal information you share with us is in
safe hands. We perform all processing of personal data in accordance with
current legislation, and in this personal data policy we, therefore, want to
describe in a transparent way how we collect, use, show, transfer and store
your information and how you access and update your personal data with us.
Personal data is any kind of information that can be directly or
indirectly attributed to a natural person who is alive, e.g. name, social
security number, postal address, telephone number or email address. A person
responsible for personal data is the actor who alone or together with others
determines the purposes and means for the processing of personal data.
Habib Company AB is responsible for the personal data for
processing personal data we collect from you this website, Habib Company AB
(hereinafter "Habib", "we" or "us") is, however,
your main contact and it is to us that you turn for questions and to exercise
your rights.
Habib will only process your personal data in order to fulfill our
agreement with you (ie to be able to administer and mediate your booking or
ensure delivery of your purchase), for you have given your consent, to comply
with legal requirements or for other legitimate interests. In cases where the
treatment is based on your consent, you have the right to revoke this at any
time by contacting us. If you revoke your consent, we will delete the personal
data and discontinue the processing covered by the consent. However, it may
happen that the same personal data is processed both with the support of
consent and with the support of the fulfillment of the agreement or because the data
is necessary to fulfill other legal obligations or legitimate interests.
Habib collects personal information directly from you, through
your use of our digital services, and from third parties.
When you book a trip or buy another product or service through Habib,
we collect personal information from you in order to fulfill your order. This
may include information about name, social security number, gender, and contact
information both for the person making the booking or purchase and for other
travelers. In connection with this, information about the purchase is also
stored, such as order/booking number, what was booked/purchased, when and
where the booking/purchase was made, and payment information. If you leave
comments or requests about, for example, diet or availability adjustment in
connection with your booking, this is also stored in order to be able to
administer the services you order through us.
We may collect personal information from you when you contact us,
for example in a store, via customer service, via e-mail or form, via chat, by
telephone, in connection with events or competitions, or in other ways. In
addition to your inquiries or feedback, we also collect the personal
information needed to be able to answer your question or handle your cases such
as name, order/booking number, and contact information. We may also collect
other personal information that you choose to provide to us, such as
information about allergies, food preferences, health conditions, or other
information about you or other people on your trip or booking in order to
administer the services you order through us.
When you use any of our websites or any other digital service from
us, we collect information about your use of the service such as IP number,
language settings, web settings, operating system, platform, screen resolutions, and information about your geographical location. We also collect information
about how you navigate the service, what searches you do and what travel
products you are interested in. If you log in to our platforms and online
services by using your user information from social networks such as Facebook
and Google, you also agree to share your user information there with us. Habib
uses cookies to help us provide important functions and functionality on our
websites and to improve your customer experience, see our separate cookie
policy.
If in connection with your booking, on our website, or in contact
with our stores or our customer service, you have agreed to receive marketing
and/or become a member of Habib's customer club, we collect your e-mail
address to be able to send e-mails and other digital marketing for you. When
you interact with digital marketing (for example, open or click on emails or
digital ads), we also collect information about these interactions, and if you
provide information that allows us to identify you, we link the information
about your user pattern with other information we have collected about you. If
you choose to participate in our customer surveys, we can also store your
answers from these.
When booking and when contacting us in various matters, it happens
that a person provides personal information about one or more other people in a
travel company. If you have not made a booking yourself but someone else has
made a booking where you are included, we collect personal information about
you from that person. The same applies if someone else has been in contact with
us on your behalf.
If you have booked a trip or purchased service through Habib,
we may exchange information about your trip with the travel company or
companies that will carry out the trip or the company or companies that will
deliver the ordered service.
In order to keep your personal information correct, we supplement
and update your personal information by collecting from private and public
registers. This applies to e.g. address details and social security numbers.
In addition to what has already been stated in the previous
section, we use your personal information for the purposes described below.
Habib processes your personal data for mediation, administration, and delivery of your booked services and products, ie. to be able to fulfill
the agreement with you. This includes booking and paying for services with
travel companies and other suppliers, issuing travel documents, and
administering changes. The administration also includes the use of your
information for accounting, settlement, and auditing.
We use your personal information to be able to provide you with
the service you are entitled to in accordance with the agreement you have
entered into with us before, during, and after your trip. We may use your
personal information such as name and order/booking number to identify you
and your trip, and your contact information such as email address and telephone
number to be able to reach you with questions and information. We may also use
all the other personal information we have collected about you to handle your
question or your case, depending on what is relevant in the individual case.
When you have booked a trip or ordered a service through us, we
use your personal information for mailings such as booking confirmations, payment
reminders, payment confirmations, as well as information about, for example,
deviations and offers linked to the trip or service. Such communication takes
place to the contact information that has been provided in connection with the
booking, primarily email address and telephone number.
On our websites, we use information about our users for so-called
personification. This means that we use the information we have collected about
you and your use of our services to influence what the content on the website
looks like when you visit us. We also use personification in our communication
via social media and web advertising on websites other than Habib.se. Read more
in our cookie policy on how to change the settings in your browser so that it
does not allow the use of cookies. However, we would like to draw your
attention to the fact that you will then not be able to use all the
functionality on our websites.
If you have agreed to receive marketing, we can also use your
personal information to send targeted marketing to you via email or in other
digital channels and use our booking history, your usage pattern, and your
preferences to customize the content of the marketing to provide you the offers
that we think are most relevant and interesting for you. You can decline such
marketing at any time by clicking on the unsubscribe link provided in our email
marketing or by contacting our stores or our customer service.
We use the information we collect about our customers to evaluate,
develop and improve our services and services, to train our staff, as well as
to remedy shortcomings and improve security by, for example, detecting and
counteracting misuse of the services, fraud, and other crimes. . Habib does this
treatment with the support of a balance of interests as this helps us to ensure
that you can use our services safely and that our service is continuously
improved. For these purposes, we mainly use anonymous or anonymized data at an
aggregate level, but it may also happen that we use personal data that we have
collected if relevant. To improve our services and our service, we can also
contact you for market research purposes.
Finally, the processing of your personal data may also take place
in order for us to be able to fulfill obligations in accordance with laws and
regulations, for example regarding security, accounting, and complaints.
Habib's websites, emails, and other services may contain links to
websites operated by other companies and organizations that have their own
personal data policies. Functions on our websites can also be linked to social
media such as Facebook or Google, which also have their own personal data
policies. Please be sure to read the terms and conditions and personal data
policy carefully before submitting personal data on another organization's or
another company's website as Habib is not responsible for how these
organizations process personal data that you provide to them.
Habib saves your personal data only for as long as it is required
for the purpose of the processing in accordance with this personal data policy.
If you have consented to market or are a member of Habib's
customer club, your personal information will be stored until you withdraw your
consent to the marketing and/or terminate your membership in the customer
club. You can withdraw your consent to marketing at any time by clicking on the
unsubscribe link in our email marketing or by contacting our stores or our
customer service, and you can terminate your membership in the customer club at
any time by contacting our stores or our customer service.
Even if you have not consented to market or are a member of Habibs'
customer club, the personal information we collect when booking is saved until
three (3) years have passed since your last booking. This means that if you do
not make any new bookings for three years, your personal information will be
deleted from our customer database.
In the event that you have called us, we can save call logs and
any recordings of your phone call for up to 1 year.
In cases where we save personal data to comply with legal
requirements, e.g. the Accounting Act, it is the statutory requirements that
govern how long we store your information.
The same personal information can be stored in several different
places for different purposes. This may mean that a task that has been deleted
from a system where it is no longer needed may still remain in another system
where it is stored for another purpose and is still needed.
We understand the importance of protecting and managing your
personal information. We take appropriate security measures to protect your
personal information against loss or unauthorized access, use, alteration, or
deletion. We work continuously with "built-in data protection and data
protection as standard", continuously evaluate the risks with the personal
data processing that takes place, and take the necessary security measures to reduce
the risks. We train our staff on an ongoing basis in data protection issues and
our employees also have strict instructions to handle all personal data in
accordance with current personal data legislation. Within Habib, we have a data
protection representative who has the overall responsibility for personal data
management within the Group.
Habib is responsible for ensuring that your personal data is
processed in accordance with applicable law. We will, at your request or on
your own initiative, correct, delete or supplement the information that is found to
be incorrect, incomplete, or misleading and we will continuously delete personal
data when we do not have the right to continue processing them for legitimate
purposes.
You have the right to request that your personal data be
supplemented, corrected, and in some cases deleted. You also have the right to
request that the processing of your personal data be limited to certain
purposes and the right to object to the processing (for example, if you
question whether the personal data is correct or if the processing is legal).
You also have the right, through a written signed application, to
receive free of charge a register extract from Habib about, among other things,
which personal data is registered about you, the purposes of the processing, and
to which recipients the data has been or will be disclosed.
If you do not want Habib to process your personal data for e.g.
direct marketing, you have the right to revoke your consent at any time by
unsubscribing from our email marketing or by contacting us. Once we have
received your revocation, we will cease to process the personal data for the
purpose for which you gave your consent.
Habib has appointed a data protection officer who, among other
things, has the task of monitoring that Habib's processing of your personal data
takes place in accordance with applicable legislation. Do not hesitate to
contact this data protection officer at info@habibtravel.com if you have any questions
or comments about this personal data policy or how we collect, store and use
your personal data.
If you believe that we or any other company processes your
personal data in violation of current data protection legislation, you can turn
to the Swedish Data Inspectorate.
To request an extract from the register from Habib, contact our
data protection representative at the address below:
Habib Company AB
Submit your request in writing together with a copy of your valid
identification and your original signature.
Changes to this Privacy Policy
From time to time, we may make changes to our personal data
policy. In the event of major changes, we will notify you with reasonable
notice in accordance with what is required by law. We will also post an updated
policy on our website. The updated policy will have a different date and
version number. Please visit our website regularly for updates.
Version 1.0, updated 2018-05-22